Return & Refund Policy

At Indus Pharmacy, the health and safety of our customers is our top priority. To ensure the integrity of the products we dispense and to comply with health and safety regulations, we have implemented a strict return policy.

General Return Policy

Due to the sensitive nature of pharmaceutical products, we do not accept returns or exchanges on any prescription or over-the-counter medications once they have been shipped from our facility.

Once a medication leaves our controlled environment, we can no longer guarantee its safety, proper storage, or efficacy. Therefore, all sales are considered final. We cannot accept returned medications for a refund, even if the package remains unopened.

Exceptions: When We Make a Mistake

We strive for 100% accuracy in fulfilling your orders. However, if an error occurs on our end, we will make it right. We will issue a full refund or provide a free replacement under the following circumstances:

• Incorrect Item: You received a medication or product different from what you ordered.
• Damaged Product: The item arrived damaged or the packaging was compromised in a way that affects the product's safety.
• Defective or Expired: The product received was defective or past its expiration date upon arrival.

How to Report an Issue

If you believe your order falls under one of the exceptions listed above, please follow these steps:

1. Contact Us Immediately: Reach out to our Customer Support team within 3 working daysof receiving your order.
2. Provide Documentation: Include your order number, a brief description of the issue, and clear photographs of the incorrect, damaged, or defective product and its packaging.
3. Await Instructions: Do not mail the product back to us unless explicitly instructed to do so by our support team. In many cases, we will advise you on how to safely dispose of the medication in accordance with local regulations rather than returning it.

Once your claim is reviewed and approved, we will promptly process a replacement or issue a refund to your original method of payment.